Gear up payment issues, such as declined or incomplete transactions

If yous accept problems paying for Google products, you might need to fix a problem with your payments profile.

Find the issue y'all're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the outcome:

  • If this message is followed past instructions for submitting additional information to the states, delight do and then. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing accost for your payment method (such every bit a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, attempt the transaction using the Google product's website.
    • If y'all're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Effort signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you lot don't already have one and visiting the Google Shop to attempt the transaction again.

"Unable to consummate transaction: Expired bill of fare"

Check to meet if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please employ another form of payment."

Note: These steps also apply if you lot see the fault bulletin "Your payment didn't go through. Please try a different payment method or try again later."

Try the following:

  1. Check to meet if your payment method is up to appointment. If it isn't, update information technology in the Payments center, and then try your purchase again.
  2. Brand certain you have enough money in your business relationship for the purchase.
  3. If yous're however having issues, contact your banking concern to run across if at that place'due south a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If yous see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We demand a little more information to comply with EU law (European customers just).

To fix the event, try the following:

  1. Go to the Payments center.
  2. Take action on whatever errors or requests in the payments middle.
    1. Y'all might demand to verify your identity before you can buy annihilation through your Google Account.
  3. Make certain your name, accost, and payment information are up to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Check your account residue or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the carte before you tin can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse carte du jour.
  4. Within ii days, y'all'll find a temporary accuse on your menu argument forth with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which card yous desire to verify.
  2. Check how long agone you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than than 2 days: Cheque your carte du jour statement. You should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Carte is grayed out & says "card is ineligible"

You lot tin't use this bill of fare for this purchase. Attempt to make the buy again with a different carte.

If the card you want to employ isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Larn more about what to do if you temporarily or permanently airtight your payments profile.

If you're however having problem, contact support.

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